Overview

A leading company in collectibles authentication and trading faced mounting operational pressure in its inbound package processing.

Each day, thousands of shipments from multiple carriers were manually sorted — a method that consumed labor resources, caused inefficiencies, and made it hard to scale.

As their team put it: 

Partnering with Fidus Global, the company implemented a right-sized sortation solution designed for high-intensity use during peak operational windows. The result: a faster, more secure, and more labor-efficient inbound process without overbuilding infrastructure they didn’t need. 

The Challenge

Too much labor, not enough flexibility.

The customer’s inbound workflow relied on 12 team members manually sorting thousands of packages daily over the course of a few hours using folding tables and handheld

 Key Challenges This Led To:

• High labor demand pulling staff from value-added tasks
• Frequent task switching causing operational friction
• Inflexibility to handle future volume or SLAs
• No room to expand without major rework
  
  
  

The Solution: eSort Powered by Pontem

Compact, Modular Sortation

To optimize the customer’s inbound sorting challenges, Fidus Global implemented eSort, a compact, modular sortation system powered by Pontem Bolt. The system was designed with flexibility in mind, easily fitting into the company’s limited physical space and integrating with minimal IT overhead.

Space efficiency was a top priority. eSort’s small footprint allowed the team to deploy high-performance automation without reconfiguring their entire layout.

As the customer shared,

Tailored Divert Logic

Equally important was eSort’s ability to customize divert logic. The company needed a unique round-robin sortation method tied to service levels. With Pontem, they got tailored functionality that met their operational needs.

Seamless Integration

Integration was simple and seamless. eSort passed package IDs directly into the customer’s existing rating platform, with minimal development work required.

Right-Sized for Peak Hours

Built to run during daily peak hours rather than 24/7, the system was right-sized to match the customer’s volume profile—avoiding unnecessary costs while preserving room to grow. As needs expand, the customer can easily add modules without requiring a major infrastructure investment.

Implementation & Results

The system was installed over a single weekend with zero downtime – allowing the team to validate, train, and go live without disruption. The solution also reduced dependency on security staffing and freed employees for more strategic work. 

Since going live, the system has proven highly reliable and impactful:

Conclusion

By implementing eSort: Powered by Pontem, the customer didn’t just automate an inefficient process—they built a smarter, more sustainable way of working. What once required a dozen team members now takes just one or two, without sacrificing accuracy, visibility, or control.  

The system’s modular design, minimal integration lift, and peak-use optimization delivered immediate value and positioned the business for future growth without costly overhauls.  

eSort: Powered by Pontem is more than just automation – it's a competitive advantage.